Here at Big Mood customer satisfaction is our number ONE goal, without you our loyal customers, we wouldn't be here right now.

Important Shipping Information: 

1. Once your order is paid for, please allow 2-3 business days for order processing.

• All items are subject to handling period before they are dispatched. 
• 99% of orders leave the warehouse within 2 to 3 days of payment.
• Once order has been shipped, you will receive an email notification. 

2. We ship all over the world and transit times vary depending with your location. If you don't receive your package within the estimated shipping time, you can contact us contact@bigmood.com

3. We ship worldwide so no matter where you are in the world, if you order from our store, you will receive your package. 

4. For logistical reasons, items in the same purchase will sometimes be sent in separate packages. We do this to expedite your order reaching you on time in the shortest amount possible. Please keep this in mind when receiving your packages. 

5. Please note, Big Mood is not responsible for any custom fees once your order is shipped. By buying any of our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.